Hi All,
I am facing an issue with RMS that is driving me crazy.We have deployed RMS server in out existing Exchange 2010 SP3 RU4 environment and only thing that is not working properly is OWA. No matter what OS or browser we use, users always receive same error when trying to open protected message:
"The message you tried to open is protected with Information Rights Management. The Rights Management server isn't available to open this message. Try opening the message again. If the problem continues, contact your helpdesk.
Error: NeedsGroupIdentityActivation
Code: UnknownFailure"
When I try to send message from OWA I can see and I can apply "Do Not Froward" template but when I clcikc button "Send" I receive an error "A problem occurred while you were trying to use your mailbox."
What is interesting is that RMS works without issues in Outlook 2010.
What I have so far:
RMS server is Windows 2012 exchange servers are all 2008R2 all fully patched.
Test-IRMConfiguration reports PASS on all checks.
FederationMailbox is a member of SuperUsers,
FederationMailbox and Exchange Servers have access to ServerCertification.asmx
OWA VirtualDirectory has IRM enabled
InternalLicensingEnabled is $true in IRMConfiguration
Opening a message in OWA triggers an error on CAS server that look like this: 2014-04-30T21:08:14.456Z,RacClc,Exception,,,NeedsGroupIdentityActivation [RightsManagementException],MessageId:<...>
Any help would be greatly appreciated. I have been fighting this for a week now an I hope I won't have to decommission server.